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FAQs

Where is my order?
You can track your order on our ‘Order Tracking’ page, if you need any assistance or have any questions, please email us at info@fillyourbackpack.com


I ordered multiple items and not all of them have arrived, where is the rest?
Our products sometimes get shipped from multiple locations, and therefore can be sent in a number of boxes. Please do not worry, you can track or order on our ‘Order Tracking’ page


What is your returns policy?
The product must be Unopened, Unused and sent back within 28 days of receiving. Please see our returns policy page for more.


My Order has arrived damaged
Please send us an email at info@fillyourbackpack.com


How long does shipping generally take?
Typically, shipping can take around 1-4 weeks. During busy periods this may be extended and we thank you for your patience. We use e-packet to ship our orders, and you may track your order on our ‘Order Tracking’ Page.


How do you ship orders?
We use ePacket to ship orders.


How can I track my orders?
Using the tracking code we email you, you are email to track your package from our 'Order Tracking' page.


What are the payment methods for my order?
We accept Paypal and Credit/Debit cards. Please send us an email at info@fillyourbackpack.com if you have any questions.

How do I make payments using Paypal? 
Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to our system for your order.
It's fast, easy & secure.


How do I make changes to my order?
Email us immediately at info@fillyourbackpack.com

Any more questions? Please email us at info@fillyourbackpack.com, contact us via the Contact Us page, or message us on facebook!